Terms & Conditions

Last updated: 19 September 2026 · Effective for all bookings made through transgili.id, WhatsApp or in person.

1. Who We Are

Trans Gili is operated by PT Trans Gili Network, a registered Indonesian company providing fastboat and island transfer services.

• Company: PT Trans Gili Network (trading as Trans Gili — Fastboat & Islands Transfer)
• Owner / Person in Charge: Lalu Fikriadi Ilham
• Business Registration No. (NIB): 0809260074063
• AHU: AHU-A117184.AH.01.30.Tahun 2026
• Business address: Jalan Pelabuhan Bangsal, Kecamatan Pemenang, Kabupaten Lombok Utara, NTB 83352
• Operational office: Jalan Pelabuhan Bangsal, Kec. Pemenang, Kab. Lombok Utara
• Email: booking@transgili.id
• WhatsApp: +62 823-4066-4711

2. Definitions

In these Terms, "we", "us", "our" and "Trans Gili" refer to the business described above. "You" and "customer" refer to any person who books, pays for, or travels on a Trans Gili service. "Booking" means a confirmed reservation for a fastboat, private speed boat, snorkeling trip, land tour, trekking package or any other service listed on transgili.id.

3. Booking & Reservation Process

Bookings can be made through our website (transgili.id), directly via WhatsApp, or in person at our office. Online bookings paid through DOKU (card, QRIS, Virtual Account, or e-Wallet) are confirmed automatically after successful payment, and your official e-ticket is issued and sent by email (and WhatsApp where available). Wise, Revolut, or pay-at-check-in bookings are recorded and held pending payment verification or settlement at check-in. WhatsApp and in-person bookings are confirmed by our team after availability and price are verified.

• You are responsible for providing accurate passenger names, contact details, and travel dates at the time of booking.
• A booking reference shown immediately after submitting the online form (e.g. "TG-DRAFT-...") identifies your reservation while payment is completed. After successful DOKU payment, your official booking reference and e-ticket are issued automatically.
• Your official e-ticket is issued and sent by WhatsApp/email once payment is confirmed.

4. Pricing & Payment

All prices are listed in Indonesian Rupiah (IDR) and may vary by route, season, boat operator and travel date. The amount shown at online checkout is the amount payable for that booking.

• Online checkout: For DOKU online payment, the full amount shown at checkout is payable. For some offline or staff-assisted bookings, a deposit may be required, with any remaining balance payable at check-in unless otherwise agreed in writing.
• Online payment: Where available, online payment is processed securely by our third-party payment provider (DOKU). Trans Gili does not store or have access to your card or bank account details.
• Bank transfer (Wise / Revolut): Official beneficiary details for TRANS GILI NETWORK (PT Trans Gili Network) are shown in checkout after you select Wise or Revolut. Always verify the account name before transferring. We never ask you to pay a personal name or an account shared outside our website or booking WhatsApp (+62 823-4066-4711).
• Currency & fees: Any bank transfer fees, currency conversion fees or payment gateway fees are the responsibility of the customer.

5. Cancellation & Refund Policy

We understand travel plans can change. Our cancellation and refund policy is as follows:

• More than 24 hours before departure: Full refund of the amount paid, minus any payment gateway or bank transfer fees already incurred.
• Within 24 hours of departure: The amount already paid is non-refundable, because boat seats and boat/car assignments have already been reserved on your behalf. For offline or staff-assisted bookings where only a deposit was collected, any unpaid balance is not charged. Full online payments (e.g. DOKU) follow the same non-refundable rule within this window, except at our discretion in exceptional cases.
• No-show: If you do not check in by the required time (see Section 6) and do not contact us in advance, the booking is treated as a no-show and no refund is given.
• Cancellation by Trans Gili: If we are unable to provide the booked service (e.g. due to weather, mechanical issues or operator cancellation), you will be offered a full refund or a free rescheduling to the next available departure, at your choice.
• Refund method & timing: Approved refunds are returned using the original payment method where possible, and are typically processed within 7–14 business days.
• How to request a refund or cancellation: Contact us on WhatsApp (+62 823-4066-4711) or email (booking@transgili.id) with your booking reference, as early as possible.

6. Check-In & No-Show Policy

Check-in is required no later than 30 minutes before the scheduled departure time, at the meeting point communicated in your booking confirmation. This policy applies to all Trans Gili products and e-tickets. Late arrival that results in a missed departure is treated as a no-show under Section 5.

7. Schedule Changes, Weather & Force Majeure

Departure times, boat assignments and routes shown on the website are scheduled by our partner boat operators and may change without notice due to weather conditions, sea conditions, government/harbourmaster restrictions, mechanical issues, or other circumstances beyond our control (force majeure). In such cases we will make reasonable efforts to notify you and offer the best available alternative (rescheduling or refund per Section 5).

8. Passenger Responsibilities

• Passengers must follow all safety instructions given by boat crew, guides and drivers at all times.
• Passengers are responsible for their own travel insurance, unless explicitly stated as included in a specific package.
• Passengers travelling with children, passengers with medical conditions, or passengers requiring special assistance should inform us at the time of booking.
• Trans Gili reserves the right to refuse carriage to any passenger who is intoxicated, disruptive, or poses a safety risk to themselves or others.

9. Limitation of Liability

Trans Gili acts as a service provider and, for certain products, as a booking agent coordinating with partner boat operators, drivers and guides. While we take reasonable care in selecting reliable partners, we are not liable for loss, damage, injury, delay or additional expense caused by circumstances beyond our reasonable control, including but not limited to weather, sea conditions, mechanical failure, or acts of third parties. Nothing in these Terms excludes any liability that cannot be excluded under Indonesian law.

After you check in and receive your boarding pass, the boat or vehicle operator (the company that runs the boat or car) is responsible for the carriage and for incidents during the journey. Trans Gili's role is arranging the booking and issuing the e-ticket. This does not remove Trans Gili's duties in Sections 5 and 7: if the booked departure is cancelled because of weather, mechanical failure, or the operator, you will still be offered a full refund or a free reschedule.

10. Privacy

Information you provide when booking (name, contact details, passport/ID information where required, payment information) is used only to process and confirm your booking, communicate with you about your trip, and comply with applicable regulations. We do not sell your personal information to third parties.

11. Governing Law

These Terms are governed by the laws of the Republic of Indonesia. Any disputes arising from a booking will first be addressed through direct communication with our team; unresolved disputes fall under the jurisdiction of the courts of Nusa Tenggara Barat, Indonesia.

12. Contact Us

For any questions about these Terms, your booking, or to request a cancellation/refund, please reach out:

This policy is provided for transparency and to comply with payment-provider verification requirements. It does not replace any written agreement made directly with our team for group bookings, charters or custom packages.